Returns & FAQ
Need help with an order?
Start at the contact page. The form splits into “Order I placed” — which routes to Fourthwall’s support team, who handle shipping questions, damaged items, wrong sizes, address changes, and refunds — and “Something else,” for brand, press, collaborations, or anything non-product-related. That reaches DLKR directly. Replies for brand inquiries land within 3 business days.
Prints
Every print is made to order through Fourthwall’s production network. DLKR does not hold inventory.
If your item arrives damaged, defective, or a wrong size was shipped: start a claim through the contact page within 30 days of delivery. Include your order number and photos of the issue. Fourthwall’s support team coordinates with the production partner and arranges a replacement or refund at no cost to you.
If you ordered the wrong size by mistake: because prints are made to order, exchanges for a change of mind are not available. Check the size on the product page before ordering.
Shipping times: production takes 2–7 business days; shipping adds another 3–10 days depending on destination. Tracking is emailed once the order ships.
FAQ
Where do you ship? Worldwide. Duties and import taxes (where applicable) are the buyer’s responsibility.
Can I cancel an order? Only before it enters production — usually within a few hours of placing it. Submit a cancellation through the contact page immediately if you need to cancel.
Do you offer wholesale or bulk pricing? Not at the moment. If you’re interested in a bulk order, reach out through the contact page and pick “Something else.”
What payment methods are accepted? Major credit/debit cards (Visa, Mastercard, American Express, Discover, JCB) via Stripe; Apple Pay; Google Pay; PayPal; Afterpay and Klarna (buy now, pay later, for orders above $10). Prices are shown in US dollars by default and can be converted to 16 other local currencies at checkout.